Clinic Receptionist

CHI Carrington Health now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health have a variety of skills from clinical to project management. In our Critical Access Hospital you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment and so much more!

As our Clinic Receptionist at CHI Carrington Medical Center now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, you’ll be a vital part of our office team, supporting our clinic manager and keeping things running smoothly. Your success in this role stems from your ability to be kind and personable, while still maintaining your work output. You will be responsible to directly deliver and insure the delivery of outstanding customer service while: scheduling, registering, obtaining complete and accurate patient demographics, insurance, financial information and collection of co-pays. 

You'll do a lot of work in various Google programs: Docs, Sheets, Drive, and Calendar, to name a few. You'll also handle sensitive information, so you know that confidentiality is a must. And while our environment can get very busy at times, you'll stay calm and work through it, knowing the whole team is here to help if you have an issue. This sensitive information may include patient benefits/eligibility; financial counseling, referrals/pre-authorizations/precertification approvals from insurance companies and physician offices, and pre-registration of visits are also the responsibility of this position. The Clinic Receptionist will take the lead in researching and directing patients to community resources that may be helpful to patients. 

What you'll do...

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the No Show Guidelines and send out appropriate communications.

• High School Graduate or equivalent 

• Two years (2) of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient admissions and financial counseling, billing and collections and/or coordination of services related to insurance verification and patient information OR an equivalent combination of relevant education and/or experience.

Preferred: 

• Experience with Meditech, Allscripts, Google Workspace and Microsoft Office