EMT Dispatcher

CHI Memorial, a member of CommonSpirit, is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

PRN- Hours Vary

The Telecommunicator’ s primary function is to receive and prioritize calls for service for both the Emergency Medical Services and Public Safety Departments. They obtain pertinent information, assign appropriate personnel / resources to the call and further instruct the caller as deemed necessary, and document all information in the appropriate format as required or directed. The Telecommunicator monitors the CCTV for the Glenwood and Hixson Security system as well as other security and maintenance systems.

The Telecommunicator will:

1. Answer all phone lines for both EMS and Public Safety in a professional manner.

2. Obtain all appropriate information to prioritize and mitigate the call.

3. Assign the appropriate resources (EMS or Public Safety) required to mitigate the call at hand.

4. Maintain a working knowledge of the unit(s) on duty with regard to status and location.

5. Monitor the security panic alarm system, the boiler alarm system, and CCTV camera system.

6. Be responsible for sending out various pages as requested or directed through the Emergency Notification System (Everbridge).

7. Perform any other duties as requested by a supervisor, the Operations Manager, or Director.

High school diploma or equivalent.