Client Registration Coordinator

CommonSpirit Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Scheduled Hours for this position are Sunday 11:00 AM - 8:00 PM and Friday 1:00 PM - 8:00 PM Eastern Standard Time 

At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Coordinator you’ll engage in a range of exciting responsibilities for Home Health and Hospice, including:  

• Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.
  
• Demonstrates sensitivity to the needs, customs and feelings of patients and caregivers.
  
• Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable computer software programs.
• Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed.
  
• Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice.
  
• Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.
  
• Assists in training new personnel as requested by management.
  
• Answers, via telephone and e-mail, insurance questions for home health staff.
  
• Assists coordinators and other staff by responding timely to requests for information.
  
• Communicates effectively and courteously with referral sources, patients, their family members and staff.
  
• Interacts with all management staff in a professional, effective manner to facilitate problem resolution.
  
• Consults with management on areas of concern or outside of authority level.
  
• Demonstrates commitment to personal and professional growth and development by participating in orientation, in-services, agency meetings and educational opportunities.
  
• Performs any of the duties of other department embers, if qualified by education, licensure and experience.
  
• Maintains confidentiality of information of the department.
  
• All other duties as assigned.

• Candidate must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI**
• Candidates must have medical administrative experience and strong insurance payor verification skills.
• High School Diploma or Equivalent.
• Associates degree or equivalent or any equivalent combination of education and experience preferred.
• Minimum of Two Years Customer Service Experience and One year of relevant experience in a professional setting, preferably in reimbursement, insurance verification required.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.