Surgery Scheduler Clinic

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is looking for a full-time Surgery Scheduler for the Franciscan Pain Management Clinic  in Lakewood, WA . This is an exciting opportunity to work with an amazing team that is very skilled. Monday through Friday schedule and no weekends or organizationally recognized holidays required.

Job Summary:
Obtains pre-authorization for surgery procedures and schedules surgeries optimizing the surgeon’s time, and other surgery resources to satisfy patient needs. Schedules surgery cases and procedures for multiple facilities in a computerized scheduling system to ensure smooth patient flow to, through and from the Operating Room in accordance with all established processes, procedures and guidelines.
Work includes: 1) scheduling surgeries, ancillary services and maintaining physician block time, and block time releases, 2) ensuring surgery is authorized by the payor prior to the surgery appointment, 3) arranging for appropriate equipment/tools for the scheduled case, 4) verifying and reviewing physician privilege status prior to scheduling, 5) communicating with medical staff office to maintain log of current privilege status, and 6) acquiring and maintaining physician preference information.
This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.

Essential Duties:

• Schedules appointments and ancillary services – surgical procedures.
• Gathers insurance eligibility information and obtains pre-authorization for surgery.
• Coordinates patient instructional/educational activities.
• Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s referral.
• Ensures Surgeon’s schedules are maintained and physician preference information is current and conveyed in preparation of upcoming surgeries.
• Distributes materials and responds to patient questions regarding routine billing and insurance matters.

Education/ Work Experience:
Two years of work experience in a medical office or healthcare environment where knowledge of medical terminology, insurance companies and codes as well as policies and procedures was necessary to perform the job.