Medical Office Representative

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). 

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 employees and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Our Medical Office Rep are part of our healthcare team who schedules appointments for patients, medical procedures, tests and studies ordered by the physician.

We want you to be confident in your choice to join our CHI Saint Joseph Health Team as an Appointment Scheduler. It’s important that you enjoy working with all patient populations and understanding your role's administrative accountabilities.

Expectations:

• Responsible for answering phone calls and scheduling patient appointments.
• Conduct patient pre-certification to ensure coverage for appointments and medical care.
• Schedule tests, procedures, and referral appointments.
• Communicate with patients regarding appointments and instructions for procedures and tests
• Collect insurance information and patient personal data.
• May collect fees such as co-pays / co-insurance.
• Perform other duties as assigned.

Education / Accreditation / Licensure (required & preferred):

• High school diploma or equivalent required.

Experience (required and preferred):

• 2 years related experience in a healthcare environment required.