Region Director Patient Experience

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Are you passionate about improving the patient journey? CommonSpirit Health is seeking a dynamic and results-oriented Regional Patient Experience Leader to elevate the patient journey across our clinics in California. As a key leader, you'll champion patient-centered care in our medical practice clinics, ensuring consistent, high-quality experiences at every touchpoint. You'll collaborate with national and local teams to implement best practices, analyze patient feedback, and improve patient satisfaction. In this role, you'll be a vital link between our regional and national patient experience teams, ensuring consistent implementation of best practices and driving measurable improvements in patient satisfaction. Join us in building a healthier future for all!

What you'll do:

• Lead regional efforts to standardize and improve patient experience across all medical practice clinics.
• Ensure consistent application of CommonSpirit Patient Experience standards.
• Stay current on patient experience trends and integrate this knowledge into improvement strategies.
• Evaluate patient experience performance and provide support to underperforming facilities.
• Mentor local leaders in developing patient experience expertise.
• Collaborate with the national Patient Experience department on strategy planning and implementation.
• Serve as a regional representative on key committees.
• Ensure compliance with patient experience regulations.
• Manage local patient survey operations.

Note: This position is remote / work from home within the state of California

Minimum Requirements:

Education

Bachelor’s Degree in a health-related, business or analytics field required.

Master’s Degree strongly preferred. 

Experience

A minimum of 7 years’ experience in the related discipline and 5 years leadership experience within a large, complex healthcare environment. Leadership experience should include ability to problem solve and critically think through multifaceted issues relating to patient experience.  Experience in a multi-site environment is required.

Certified Patient Experience Professional (CPXP) preferred but not required

• Experience leading programs and improvement initiatives across the care continuum and a multi-site network
• Demonstrated ability to oversee and positively impact operations in a healthcare organization
• Strong knowledge and experience in patient experience processes and survey tool requirements
• Demonstrated understanding of the business and financial considerations of a healthcare organization
• Demonstrated ability to work collaboratively and effectively with a variety of professionals in a healthcare organization
• Demonstrated ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions and design, implement, and manage appropriate resolutions