Medical Office Rep II

As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. 

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.  This is the perfect opportunity if you are interested in growing your career in healthcare.

Some of your daily activities will include:

• Collecting and updating demographics and insurance information
• Verification of health plan eligibility
• Taking complete and accurate messages
• Scheduling mutually acceptable appointment times utilizing an electronic practice management system
• Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines

Minimum Qualifications:

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred Qualifications:

• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.

**This position is represented by the SEIU-UHW.**