Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

JOB SUMMARY 

This job represents VMFH during initial phone contact by referring hospitals and providers with information and other hospital operations’ support. The Transfer Center Coordinator utilizes significant working knowledge of the Clinical software, to provide administrative support. This role supports the Transfer Center operations by updating patient demographics including PCP information, generating medical record numbers for new patients, creating and entering information into the hospital intake form, anticipating Intake RN needs by updating patient estimated time of arrival, requesting diagnostic imaging and confirming its receipt, and stroke call data entry. This job also includes connecting referring providers to emergency department providers for a warm handoff for incoming emergency patients The Transfer Center Coordinator provides a high level of customer service in a manner consistent with VMFH mission, goals, and service standards.

ESSENTIAL JOB FUNCTIONS: 

• Completes intake of incoming transfer requests and assists transferring facilities.
• Answers incoming requests and assists transferring facilities based on specific patient care needs.
• Answers incoming requests and assists transferring facilities based on their needs.
• Generates a Medical Record Number (MRN) and FIN number for new patient visits.
• Communicates effectively and efficiently with the Intake RN, referring facility, hospital medicine providers, and specialty providers verbally and via the EMR messaging for internal communication.
• Connects contracted external referring providers to emergency department providers for a warm hand off for incoming emergency patients.
• Manages all future date direct admits ensuring effective communication to facilities, sending clinics, and patients.
• Collaborates with central patient placement to ensure bed assignments occur in a timely manner.
• Functions as a liaison for interfacility transfers by providing regular updates to sending facilities on the progression of transfers and documents all transfer interactions in the transfer software.
• Closes out transfer requests when completed.
• Partners with central patient placement to expedite bed assignments.

Maintains stroke transfers database and generates reports monthly, distributing as directed.

Supports the Transfer Center RN with transfer intakes as time permits.

Education/Work Experience Requirements

High School diploma or GED. Minimum 2 years work experience in healthcare. Working knowledge of medical terminology.