Patient Experience Coach RN

At Dignity Health living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC) now part of CommonSpirit Health is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

By joining YRMC, you'll be a part of a dynamic and innovative healthcare organization that is committed to making a positive impact on the community.

As our Patient Experience Coach, you will play a vital role in enhancing the quality of care and overall experience for our patients. Your primary focus will be to empower healthcare staff with the skills, knowledge, and tools necessary to deliver exceptional patient-centered services. You'll work closely with staff to identify opportunities for improvement, implement new initiatives, and foster a culture of excellence.

• provides direction, expertise, leadership, education, and supportive resources to the assigned facilities
• lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety
• support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff
• provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors

Minimum

• Three years RN experience
•  Current, valid Arizona or compact RN state license
•  AHA BLS for Healthcare Provider
•  Ability to manage one's own schedule and proactively improve the patient experience
•  Possess strong communication skills and effective interpersonal, professional and leadership capabilities
• Ability to present information, to a wide variety of audiences, in a formal and informal setting
•  Effective verbal and written interpersonal and communication skills
• Ability to utilize PC-based software
•  Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills
•  Strong organization and research skills

Preferred

• BSN
• Crucial Conversations; Measurevention experience
• One year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) or more years of experience preferred