Call Center Agent

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Are you a compassionate communicator with a knack for problem-solving? Franciscan Health System is seeking caring and dedicated individuals to join our dynamic Contact Center team!

This isn't just a call center job; it's a chance to make a real difference. You'll be the first point of contact for patients, physicians, and staff across all our hospital campuses, providing essential support and ensuring smooth operations.

What you'll do:

• Answer inbound calls with empathy and efficiency, using your excellent communication skills to assist callers.
• Respond promptly and effectively to critical alerts and codes, playing a vital role in our hospital's operations.
• Utilize our state-of-the-art technology to manage calls and update databases.
• Contribute to a positive and supportive team environment.
• Learn and grow your skills in a fast-paced, rewarding setting.

What we offer:

• Meaningful work: Directly impact the lives of patients and healthcare professionals.
• Comprehensive training: We'll equip you with the skills and knowledge you need to succeed.
• Opportunities for growth: Advance your career within our expanding healthcare system.
• Supportive team: Work alongside dedicated colleagues who share your commitment to excellence.

Education/Experience

Six months related work experience (preferably in a call center environment) that demonstrates attainment of the requisite job knowledge skills/abilities.