Patient Account Representative

Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.

One Community. One Mission. One California 

The Patient Account Representative manages billing and collection tasks associated with patient accounts for hospital and clinic facilities. This position focuses on ensuring timely and accurate billing and collections with various insurance carriers, including Commercial, Managed Care, Government, and Third-Party payers. The representative performs follow-up activities to resolve accounts receivable (AR) balances, including credit balances, and ensures accounts are processed, billed, appealed, and paid accurately.

Key Responsibilities:

• Perform timely and accurate billing and collections with insurance carriers.
• Conduct follow-up activities to ensure accurate processing, payment, and resolution of open AR balances, including credit balances.
• Communicate with internal departments, insurance payers, patients, and healthcare providers to address account issues.
• Participate in training sessions, AR projects, and meetings related to Patient Financial Services.
• Support the efficient operation of billing and collections processes by completing other assigned duties as needed.

This position requires strong analytical skills, attention to detail, and effective communication to support accurate and timely financial processes for patient accounts.

• High school graduate or equivalent is required.
• 1+ years’ experience with billing collections and/or Revenue Cycle operations in an acute care or ambulatory setting.
• Experience in medical billing and collections in a clinical setting
• Strong understanding of calculations and medical terminology
• Ability to use computer and Windows PC applications which includes strong keyboard and navigation skills.
• Knowledge in Microsoft Word Excel and Outlook.
• Phone and Customer Service Etiquette
• Ability to work within a team environment
• Proficient to multi-task research and troubleshoot billing and or payer issues.
• Must be detailed oriented and have excellent analytical skills. Must have excellent verbal and written skills.