St. Joseph Health – Bryan/College Station, Navasota, Caldwell, Madisonville, TX. Since 1936, St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley. We have a Level III Trauma Center, the first Joint Commission certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring primary care, Express Clinics, and imaging and diagnostic services.

Job Summary / Purpose

EMS Dispatcher provides ambulances with necessary response information for emergency, non-emergency and routine medical transports (Wheelchair Van).  Receives requests for services via radio or telephone and operates a computerized automated dispatch system proficiently and will maintain positive interaction with hospital staff, public and other agencies.

Essential Key Job Responsibilities

1. Assures proper utilization of vehicular resources to assure prompt completion of requests for services.

1. Inspects communication equipment for operational requirements, repairs equipment within scope of abilities, reports needed maintenance and/or deficiencies to relief and supervisor.

1. Receives and enters call/patient information into computerized dispatch system.

1. Provides dispatch accountability for all services (Ambulance, Wheelchair Van & Support Vehicle) during assigned shift, auditing daily CAD log to reflect ePRC to assure completion of data.

1. Maintains proficiency in Communications computer software required for daily operations.

1. Consults with Billing Coordinator referencing necessary pre-transport screening patient information, Medicare and Medicaid Laws/Guidelines updates, and other contractual obligations for services.

1. Provides proper utilization of radio and telephone equipment being courteous, proper modulation, prompt paging of staff, routing telephone calls to proper locations, or takes an accurate written message.

1. Capable of establishing priorities according to relative importance and deadlines; set goals; and manages time efficiently.

1. Checks MediTech and other information devices routinely during each shift of duty.

Required Education and Experience 

High school diploma or equivalent (GED)

Required Licensure and Certifications

*BLS – 14 day grace

*Emergency Medical Dispatch through IAED – 6 months grace

Required Minimum Knowledge, Skills, Abilities and Training