Central Scheduler Lead

Hello Humankindness

Chandler, Arizona, has a stable suburban population with an economy anchored by many large financial, and high tech companies. Located southeast of Phoenix, Chandler is a skillfully developed community of friendly, diverse neighborhoods with expansive parks, great schools, convenient shopping, and excellent career opportunities.

For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As the longest established hospital in the southeast valley, Chandler Regional has provided care for the Chandler community since 1961. The hospital recently added a new five-story tower with 96 patient beds, increasing the acute-care bed count to 338. This expansion increased emergency and trauma services, as well as the surgical unit and intensive care offerings.

The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Chandler Regional, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding. 

Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.

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Job Summary:

Incumbent answers all incoming telephone calls in a helpful professional manner. Incumbent ensures that all procedures for Imaging, Cardio-Diagnostics, ATU and/or Endoscopy are scheduled appropriately while assuring timeliness of the appointment. In addition the incumbent will provide scheduling services and preparation instructions to the patient or doctor's office. Incumbent ensures appropriate equipment for each procedure is available and distributes surgical and ancillary schedules as appropriate. Will be primary back-up for Manager- Scheduling

Essential Functions:

• Serve as primary backup when Manager Scheduling is unavailable.
• Provide training for all new hires both in person and/or remotely when applicable.
• Provide ongoing training for current staff.
• Perform quality assurance checks on new hires.
• Perform quality assurance checks on phone calls.
• Back up and support all areas within the scheduling department (i.e. cardiology phones, regular recall, imaging recall, incoming referrals and outgoing referrals).
• Participate/take the lead in training opportunities for process efficiencies.
• Accept incoming calls related to scheduling, answering questions, crating appointments, transferring calls to the correct department, checking recall, etc.
• Quality checks on assigned schedule to ensure quality metrics are met with templates and schedules. Verify insurance and work with insurance coordinator for appropriate verification.
• Create and complete chart notes for all recall, reminder calls and conversations with patients unrelated to check in/check out process.
• Attend and participate in staff meeting to ensure an understanding of new processes and discussion of problems.

Minimum:

Experience:

Minimum 3 years’ experience as scheduler in medical field

Education:

HS Diploma/ GED

Associates Degree preferred

Licensure:

Non- Specified

Knowledge, Skillls, Training:

Effective communication skills.

Knowledge of insurance processes.

Maintain a working knowledge of insurance participation and non-participation issues