Connection Center Triage RN

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

The Contact Center Triage RN is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the Dignity Health Medical Foundation orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The Contact Center Triage RN is responsible for providing telephonic clinical assessment, health education and utilization management services to a variety of patients.

Minimum Qualifications:

• Minimum 3 years of clinical experience in acute care or ambulatory care medical clinic required.
• Minimum 6 months of telephone/ call center triage nurse experience required.
• High School diploma or equivalent.
• Satisfactory completion of a formal Registered Nurse program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Registered Nurse program (determination by Dignity Health Medical Foundation H.R. department in conjunction with the State Division of Allied Health Professions.)
• Clear and current CA RN license
• Excellent interpersonal, organizational, and customer service skills are essential. Medical terminology, familiarity with CPT and ICD coding procedures and reference tools, and pharmacology appropriate to the Registered Nurse scope of practice is essential

Preferred Qualifications:

• One or more years of telephone/ call center triage nurse experience preferred.

• BSN preferred.

• Familiarity with an electronic practice management system is preferred.