Lead Patient Registration Representative

As the community’s only not-for-profit, faith-based healthcare system; Dignity Health Nevada has been guided by the vision and core values of the Adrian Dominican Sisters for more than 70 years. As the Henderson and Las Vegas communities grow, Dignity Health-St. Rose Dominican facilities and its more than 3,400 employees will continue the Sisters’ mission of serving people in need. St. Rose Dominican is a member of Dignity Health, one of the nation’s largest healthcare systems, a 22-state network of more than 9,000 physicians, 60,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. You can also follow us on Twitter and Facebook.

Position Summary: 

Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. 

• The Patient Registration Lead is able to work in all registration areas as needed.
• Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules.
• The Patient Registration. Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered.
• In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them.
• The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities.

 

Minimum Qualifications:

• Minimum 2 years of experience working in a hospital Patient Registration Department, physician office setting, health-care insurance company, revenue cycle vendor, and/or other revenue cycle role. 4 to 5 years preferred.
• Applicable education and/or training can be used to balance a lack of experience.
• Minimum 2 years of experience in customer service, preferably in a health care environment.
• Thorough understanding of insurance policies and procedures.
• Thorough understanding of charity care programs as well as the various government and non-government payment assistance programs preferred.
• Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-9 (10) and CPT terminology.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Excellent interpersonal, communication and customer service skills.
• High school diploma, GED or equivalent required.

Preferred Qualifications:

• One(1) or more years of supervisory experience strongly preferred.