IT Systems Engineer

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

• Applies tools, techniques and processes to track and log activities. Works Incidents & Requests to support the facilities in their region.
• Responsible for completing all tasks and associated documentation within committed timeframes, and effectively communicating across teams.
• Applies tools, techniques and processes to track and log activities.
• Identifies and resolves issues with systems, following agreed procedures. Uses software and tools to collect agreed performance statistics. 
• Remote eligible.

Required Education and Experience
● Requires 3 or more years of technical voice operations experience with multiple PBX platforms.
● Cisco Contact Center Enterprise
● Cisco Call Manager
● Unity
● Windows
● Linux
● Zoom Contact Center (Preferred)
● Prefer experience in a healthcare or hospital/medical related industry.
● Strong analytical and problem-solving skills are required.
● Strong oral and written communication skills are required.

Preferred Education and Experience
Cisco/Zoom Certificates preferred.

Required Minimum Knowledge, Skills, Abilities, and Training
● Understanding and comfort working with dial plans.
● Ability to understand & desire to learn technology projects and concepts as they relate to Healthcare support.
● Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required.
● Ability to work with ITIL Change Management when required.
● Proven abilities in problem management, process analysis and root cause analysis.
● Highly self-motivated, ability to complete assignments with limited supervision, and attentive to detail is required.