Global Business Development Manager

Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

The Global Business Development Manager drives patient volume and revenue across CommonSpirit Health by expanding relationships with referring providers and strategic partners. This role collaborates with internal teams to develop and execute growth initiatives that attract destination care patients (both domestic and international).

Essential Key Job Responsibilities

1. Growth & Market Expansion

• Contribute towards and execute business growth strategies for attracting both domestic and international patients.
• Collaborate with regional sales teams to align business development efforts with local and international market needs.
• Identify and engage key referral sources, including physicians, former patients, large employers, corporate employee benefit programs, religious and public health organizations, academic medical institutions, healthcare organizations both private and public, and government agencies.
• Analyze market trends and patient demographics to identify new growth opportunities.
• Establish long-term strategic partnerships with global healthcare facilitators (eg embassies, brokers, travel assistance programs).
• Work closely with international ambassadors to expand CommonSpiritl’s global presence and strengthen relationships within key markets.
• Support marketing teams in developing targeted promotional campaigns.

2. Relationship Development & Partnerships

• Build and maintain strong relationships with hospitals, payers, and corporate partners to drive patient referrals.
• Work closely with international and domestic referring physicians to promote hospital services.
• Develop engagement strategies with employers, third-party administrators (TPAs), and self-insured companies to offer healthcare solutions.
• Coordinate with international ambassadors to enhance community engagement and outreach efforts.
• Represent the hospital system at industry events, conferences, and networking functions to cultivate partnerships.

3. Payor Relations

• Facilitate discussions with international insurance companies, brokers, TPAs.
• Ensure competitive pricing structures and reimbursement models to maximize revenue.
• Collaborate with finance teams to track contract performance, compliance, and renewal timelines.
• Identify new payer opportunities to expand covered services and patient access.
• Work with regional sales teams to ensure contracts align with local market needs and referral pathways.

4. Marketing, Outreach Events & Promotional Strategies

• Plan and execute targeted events, trade shows, and networking meetings to promote hospital services.
• Organize physician engagement programs, educational symposiums, and corporate health fairs.
• Partner with marketing and sales teams to develop event campaigns that enhance hospital visibility and patient engagement.
• Engage with international ambassadors to coordinate culturally relevant events and community outreach initiatives.
• Track and report ROI for events and engagement efforts, refining strategies for maximum impact.

5. Fluency in at least two (2) foreign languages - Spanish or Arabic preferred.

Disclosure summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education and Experience

• Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field.
• Five (5) years leadership experience

Preferred Education and Experience

• Master’s degree in Business, Healthcare Administration, or a related field.
• Seven (7) years of experience in domestic and international business development or healthcare sales, with a progressive increase in responsibilities over time.

Required Minimum Knowledge, Skills, Abilities, and Training

• Fluency in at least two (2) foreign languages - Spanish or Arabic preferred.
• Proven ability to conduct in-depth market research and analysis, coupled with a strong understanding of international business practices, trade regulations, and legal considerations.
• Experience developing and executing successful sales strategies to achieve revenue targets in diverse markets.
• Exceptional relationship-building and networking skills to cultivate strong partnerships with key stakeholders.
• Excellent communication and negotiation skills, with a proven ability to navigate cross-cultural business environments.
• Ability to present complex information clearly and persuasively to diverse audiences, including senior executives.
• Understanding of financial principles and the ability to develop compelling business cases and ROI analyses for new market opportunities.
• Strong skills in managing a sales pipeline, tracking progress, and accurately forecasting sales outcomes.
• Ability to thrive in a dynamic, evolving environment and adapt to changing market conditions.
• Proven ability to work effectively in a matrixed environment and as part of cross-functional teams to achieve organizational goals.
• Demonstrated ability to work effectively and independently in a remote work environment, utilizing technology (especially Google Workspace) and communication tools to maintain productivity and collaboration.