Clinic Scheduler Coordinator

CHI Health strives to care for you the way you care for your patients. 

We understand you have personal responsibilities outside of your profession and also care about your well-being. 

With you in mind, we offer the following benefits to support your work/life balance:

• Health/Dental/Vision Insurance 
• Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
• Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO) 
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Adoption Assistance
• Wellness Programs
• Flexible spending accounts

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Location:

CHI Health Clinic
7710 MERCY RD STE 406
OMAHA, Nebraska 68124-2346
United States

Incentives: 

Clothing Voucher up to $60

In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.

With a complete order from the physician/advanced practice provider (APP), the Clinic Scheduler Coordinator is responsible for scheduling all inpatient and outpatient surgery and medical procedures, tests and studies. This position provides support, and communicates necessary information to patients and providers regarding surgery scheduling. The Clinic Scheduler Coordinator works within the various care teams to facilitate timely access to procedures and surgeries to enhance the patient experience.

Essential Function

• Schedules procedures and/or surgeries in an applicable facility setting considering the availability of procedure room, equipment, staff and anesthesia care provider utilizing EMR scheduling software.
• Coordinates surgeries and/or procedures with multiple providers on cases in the same department and with other departments.
• Gathers specific patient demographic and provider information to accurately determine the appropriate procedural or surgery appointment times and location based on availability of the provider and the procedural location.
• Coordinates, registers and schedules procedures and surgeries for patients according to availability and physician/APP direction.
• Conducts patient precertification on proper insurance approval for appointments and medical care.
• Ensures all preoperative required tests needed prior to surgery are scheduled and completed, including coordination with outside vendors if necessary (device reps etc)
• Is knowledgeable regarding insurance/billing relevant to facility licensure; acts as a patient resource with patient accounts.
• Maintains open and positive communication with staff, physicians, and other departments.
• Properly advises patients of procedural/surgical instructions and other pertinent information to ensure the patient is prepared for their procedure or surgery.
• Facilitates follow up care working closely with patients/family members, referring physicians, and clinic referral staff.
• Manages incoming calls, dept scheduling requests, and voice messages related to scheduling department requests.
• Manages direct fax scheduling requests and handling of scanned documents with On Base software.

Education / Accreditation / Licensure (required):

High School Diploma - Required upon hire 

Experience (required ):

Minimum two years’ customer service experience in an environment requiring multitasking, such as a call center,

administrative/physician's office, appointment scheduler or retail/ service industry