Patient Registration Specialist

Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley, California. The hospital has been providing compassionate and quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system, we ensure our patients receive the highest standard of health care and have access to important regional resources throughout the system, including the Dignity Health Heart & Vascular Institute, the Dignity Health Neurological Institute of Northern California and the Dignity Health Cancer Institute of Greater Sacramento. With 765 employees, 101 active medical staff and 21 Emergency Department beds, Sierra Nevada Memorial Hospital continually implements and upgrades its technology and recruits employees who understand the vital importance of kindness and compassion in the healing process.

One Community. One Mission. One California 

$2,000 Sign-On Bonus offered for qualified new hires. Per policy, current employees are not eligible.

Position Summary:

Employing excellent customer service skills, the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration, insurance verification, benefit analysis, and financial clearance process. Primary duties include appropriate patient identification, financially clearing patients during the pre-registration, registration, admission process and prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs.

The Patient Registration Specialist ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Specialist determines and collects the patient’s financial liability and/or arranges payment plans.

The Patient Registration Specialist is an information source for patients and families by explaining organization policies, patient financial responsibilities and Patient Rights and Responsibilities.

Minimum Qualifications:

• High School diploma, GED or equivalent
• Minimum 2 years of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle-related role
• Minimum 1 year of experience in customer service, preferably in a healthcare environment
• Thorough understanding of insurance policies and procedures
• Working knowledge of facility pricing structure and cost estimates
• Basic knowledge of ICD-10 and CPT terminology
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation
• Experience in requesting and processing financial payments
• Intermediate to advanced computer skills
• Excellent interpersonal, communication and customer service skills

Preferred Qualifications:

• 3 years of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle-related role preferred
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred