Customer Service Rep

CHI Memorial Medical Group (Mountain Management Services), a member of CommonSpirit Health, is a leading provider of comprehensive office management services for Memorial Health Partners and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.

• Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic questions. 
• Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority. 
• Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation and written responses to clinic issues; maintains confidentiality of medical records.
• Maintains current knowledge of internal, payer, and government regulations as applicable to assigned function.
• Establishes and maintains professional and effective relationships with peers and other stakeholders.

Minimum Qualifications:

• High School Diploma or GED equivalent 
• Knowledge of general concepts and practices that relate to the healthcare field, insurance follow-up process, clinic operations, regulatory/reporting requirements, operation medical insurance, payer contract, and basic medical terminology and abbreviations 
• Excellent customer service, attention to detail, critical thinking, and the ability to maintain confidentially of medical records, troubleshooting
• Ability to understand and apply detailed billing requirements and cash posting processes and effectively prioritize 

Preferred Qualifications:

• Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.  
• Graduation from a post-high school program in medical billing or other business-related field