Physician Liaison

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Job Summary:

Acts as first point of contact for providers for application implementations, upgrades and support for employed and affiliate providers.  Assists with testing systems and applications before implementation into production.  Troubleshoots and reports system and application issues for providers communicating back with resolutions.  Educates providers on system functionality and capability through at-the-elbow support.

Essential Responsibilities:

Provides level 1 and 2 support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.

Responsible for rounding daily:  Anticipate, understand and respond to provider needs.

• Works with providers on adoption and optimization of applications.
• Escalate issues as necessary to the Service Desk and/or Supervisor.
• Communicates issues and concerns in a clear, concise and timely manner to appropriate parties.
• Develops and maintains professional relationships with providers.
• Provides primary support to physicians, and at times support to super user groups/clinics.
• Evaluates IT application updates and revisions, cascading information to providers.
• Assists with performing application changes as trained and applicable.
• Promotes use of information technology with physicians.
• Provider communication between physicians and IT.
• Pro-actively identifies and evaluates provider need related to IT and IT resources.
• Provide one-on-one training and ongoing system optimization training.
• Pro-actively ensures physician devices (hardware) and applications are functioning properly.
• Supports standardization of documentation and the integration of applicable standards of practice.
• Responsible for identifying and communicating training material needs.
• Responsible for weekly status reports.
• Responsible for opening and managing tickets on behalf of the providers.
• Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems.
• Works as physician advocate with IT and site leadership.

Education/Experience:

• Associates Degree in related discipline.
• Two or more years' experience with computer information systems, providing support to users or equivalent experience as a business analyst or super user.
• May substitute an equivalent combination of education and experience