Revenue Cycle Analyst

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free campus

The Revenue Cycle Specialist provides direct revenue cycle support to assigned regional/business entity. This includes analyzing reports and data associated with revenue cycle performance to identify areas of improvement related to people, process or technology. On site, face to face interaction with resources involved in revenue cycle tasks to ensure resources have knowledge of process and expectation; coordinating training as needed; act as advocate for process or system change to improve revenue cycle performance.

• Review monthly KPI report and identify under-performing metrics to research and understand the root cause.
• Act on findings in a collaborative but efficient manner including escalation as needed.
• Review weekly Missing Charge report and communicate with Clinic Ops leadership regarding outliers or significant delinquent charges. Escalate as needed.
• Review weekly Past Pended/Rescheduled Appointment report and communicate with Clinic Ops leadership regarding outliers. Escalate as needed.
• Review TES edits to ensure appropriateness. Act on unnecessary edits due to operational inefficiency upstream in revenue cycle.
• Ensure timely resolution to edits based on standards defined. Escalate as needed.
• Monitor Ingenious Med to ensure timely patient registration in aIDX, if used in assigned group/regional market.
• Monitor charge volume by Provider to identify outliers. Act on findings in a collaborative but efficient manner including escalation as appropriate.
• Collaborate with Business Office and Clinic Ops management to assess business needs related to revenue cycle and assist with identifying existing system enhancements or new technology to meet those needs
• Collaborate with aIDX Systems training team to develop front desk workflows and processes for revenue cycle management efficiencies
• Assist with resolution to repetitive revenue cycle errors people, process or technology

MINIMUM

• High School Diploma / GED

• 3 years experience working in healthcare revenue cycle.

• Analytical skills to identify key issues from large amounts of detail data.

• Demonstrated ability to recognize opportunity for creating operational efficiency.

• Perform root cause analysis to determine origin of issues with the aim of correction.

PREFERRED

• AA/AS degree in Health Care Administration or related field
• Physician revenue cycle experience.

• 5 years experience working in healthcare revenue cycle.

• Experience training/mentoring others.

• aIDX knowledge: SCHED, BAR, TES, ETM