Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

This is a remote position.

Job Summary

The Senior Technical Analyst provides application technology expertise and direction in the application support/development/implementation of highly complex enterprise wide cross functional programs or projects.  May lead to resolution of highly complex problems.

The Senior Technical Analyst may occasionally work on projects, engaged in enterprise wide projects as a team member or as a team leader.  Acts as subject matter expert for multiple areas.  Leads a cross functional team to troubleshoot highly complex hardware, software and system problems. 

Job Responsibilities

• Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
• Responsible for taking on-call on a regular basis
• Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets.  Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalating issues when necessary.
• Follows appropriate change control process at all times 
• Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.   
• Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.  
• Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.    
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.  
• Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
• Participates in estimating and resource planning for highly complex or enterprise wide solutions.
• Provides guidance and training and problem solving assistance to other team members and operational support teams.
• ​Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
• Involved in the development of service level agreements (SLAs).  Monitors deviations and escalates issues to leadership.

• Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
• 6+ years’ experience working in IT as a Faxing Application Systems Analyst or Technical Analyst role
• 6 or more years’ experience with application support in a hospital or medical related industry required.

• Ideal Candidates will have:

  • Deep understanding of RightFax architecture: Knowing how the various components (servers, modules, clients, databases) interact.
  • Installation, configuration, and maintenance: Setting up new RightFax servers, configuring options, applying patches and upgrades.
  • User and group management: Creating and managing user accounts, assigning permissions, and configuring groups.
  • Device management: Configuring and troubleshooting fax boards or other FoIP (Fax over IP) devices.
  • Routing rule configuration: Setting up rules to automatically route incoming faxes to the correct users or departments.
  • Cover sheet design and customization: Creating and modifying cover sheets to meet organizational branding and requirements.
  • Integration with other systems: Understanding how RightFax integrates with email servers, ERP systems, document management systems, EHR Systems and other applications.
  • Security configuration: Implementing security measures to protect sensitive fax data, including access controls, encryption, and auditing.
  • Reporting and monitoring: Generating reports on fax usage, identifying trends, and monitoring system performance.
  • TCP/IP networking: Understanding IP addressing, subnetting, routing, and DNS.
  • VoIP (Voice over IP) knowledge (if using FoIP): Understanding SIP and other VoIP protocols.
  • SQL Server or other database management systems: Understanding database concepts, writing SQL queries, and
  • troubleshooting database issues. RightFax stores its configuration and fax data in a database.
  • Troubleshooting: Identifying and resolving RightFax issues, including fax transmission failures, server errors, and client problems.
  • Problem-solving: Analyzing complex problems, developing solutions, and implementing them effectively.
  • Root cause analysis: Determining the underlying cause of problems to prevent recurrence.
  • Performance monitoring and optimization: Identifying performance bottlenecks and implementing solutions to improve system performance.
  • Data analysis: Analyzing fax usage data to identify trends, optimize routing rules, and improve efficiency.

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