Telephone Operator

Mercy Medical Center, a Dignity Health member, has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus, offering the latest in facility design and technology. Mercy also operates Outpatient Centers, a Cancer Center and several rural clinics.

Wherever you work throughout our system, you will find faces of experience with dedication to high quality, personalized care. Joining our 1,300 employees, 230 physicians and many volunteers, you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.

One Community. One Mission. One California 

Responsible for the operation of multiple phone line telephone console and related functions.

• Operate a telephone console.
• Greet every caller with professionalism and with Hospital and operator's name. Make prompt and courteous replies to incoming calls. Give general information and direction to callers by phone.
  
• Determine, through inquiry, the proper extension with which the call is to be connected and make the proper connection. Route and receive messages. Page and relay messages using pagers and public address systems and portable pagers.
  
• Monitor current patient roster and computer terminal. Maintain updated list of phone numbers as required.
  
• Monitor fire alarm panel.

• Keep updated on meetings, conferences and their location within the hospital complex.

• Receive and respond with accuracy, speed and decisiveness to internal emergency calls (codes), monitor and respond to fire alarms and smoke detectors.

• Report telephone malfunction to the appropriate department.

• Maintain a cooperative working atmosphere by performing other related duties as required.

• Assign pagers as needed and document required information onto pager log.

Minimum Requirements:

• Two (2) years of recent experience of a telephone console system preferably in a hospital environment.

Preferred:

• High school graduate or equivalent.
• Demonstrated both written and verbal communication skills.