Department Support Assistant

St. Luke's Health - Memorial Hospital in Lufkin, TX, paves the way for quality innovative health care in East Texas. With hospitals in Lufkin, Livingston, and San Augustine, St. Luke’s Health provides more than a quarter of a million patient services each year. Our facility is a collaboration between St. Luke’s Health and a team of specialized physicians focused on General and Interventional Cardiology, Sports Medicine, and Orthopedics, including Total Joint Replacement and Spine Care.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

We offer the following benefits to support you and your family:

• Health/Dental/Vision Insurance
• Flexible spending accounts
• Paid Time Off (PTO) 
• Tuition Assistance for career growth and development
• Matching Retirement Programs 
• Wellness Programs

This job description is restricted to laboratory self-managed large outreach programs.

The Customer Service Representative will be responsible for customer service calls related to lab outreach. They will be responsible for maintaining Outreach laboratory supplies, distribution to laboratory clients, and coordinating various office tasks.

ESSENTIAL KEY JOB RESPONSIBILITIES

1. Answers all calls coming into the laboratory and directs the caller to the correct person or department if they are unable to service the caller.
2. Maintains laboratory supplies for Outreach Lab Customers. Orders as needed and pulls supplies for Client requests.
3. Maintains employee binders.
4. Runs and resolves various reports for multiple areas of the Laboratory.
5. Acts as the mail room distributor for the lab.
6. Makes flyers, training sheets, and additional communication materials as needed.
7. Keeps up with the employee phone list and departmental phone list.
8. Edits and corrects billing information to ensure accurate billing process
9. Communicate test results, fax reporting, process verbal orders and contact customers related billing or testing question.
10. Follow up with patients or customers for any samples/tests in questions

Required Education

HS Diploma or GED

Required Work Experience

None