Sr HR Technology Services Analyst

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Lead and support the overall service delivery related activities for HR Technology Services including the support and maintenance of Human Resource and Payroll business support systems including Infor, Lawson, iCIMS and Cornerstone.  Position will work collaboratively with COEs and MBOs leading cross-functional teams in all aspects of the implementation process: current state assessment, process validation, organizational readiness, implementation and post-implementation support. Resources focused on the technical work stream will be responsible for system planning, control and security, reporting, testing, and implementation of HR and Payroll solutions.

• Act as the primary point of contact for CSH and appropriate vendors for data implementation activities associated within the designated work stream.

• Gather business/system requirements, work with internal stakeholders and vendors to properly document.  Effectively communicate system/process requirements to appropriate stakeholders and team members.  Facilitate discussions and recommendations for alternative solutions as appropriate 

• Member of implementation project teams responsible for full life cycle of the project including design and documentation, configuration, testing and implementation.

• Management of escalated issues with internal team and vendors as required

• Effectively document system and business process changes for business and technical audiences with clarity, completeness, and specificity

• Lead test plan development and scenario identification

• Leads the change management process in support of new organization implementations and business process enhancements; capable of effective planning and prioritization

• Applies continuous improvement process methodology to collect and analyze metrics and improve processes

• Manage and configure new business processes, as well as enhancements to existing business processes.

• HR and Payroll business support systems responsibilities to include: data conversions, system configuration & table maintenance support, system testing, interface coordination and documentation of final outcomes for business solutions

• Serves as liaison with ITS resources in resolving programming issues and also troubleshoots end user issues within the HR and Payroll business support systems 

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• Bachelor’s Degree or equivalent experience; 5 years’ experience with HR systems from a functional or support perspective.
• HR Systems support and testing experience; Workday experience highly preferred.
• Project team participation for implementations and enhancements
• Experience utilizing advanced functions within Excel for data validation and auditing
• Demonstrated experience with supporting business processes within an HR Operations team
• Working knowledge of common HR concepts, practices and procedures