Office Supervisor - Neurology Clinic

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

Whether you are an experienced healthcare professional or working toward that, we invite you to experience Hello Humankindness with us! CHI Saint Joseph Health provides you with the same level of care you provide for others. Learn more about CHI Saint Joseph Medical Group and its awards and recognitions here.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.

The Medical Office Supervisor provides coverage and support, under the direction of the Practice Manager, coordinates and supervises clerical and clinical employees. Supervises daily practice operations, and business functions including but not limited to scheduling, registration, billing, collection, patient and employee satisfaction, and purchasing.

Operational Support

• Oversees staff and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.
• Monitors flow of patients within the office and ensures that staff and patients are aware of delays.
• Develops and enforces work assignments and maintains a master work schedule. Works with the Practice Manager in developing and implementing goals and objectives.
• Oversees office operations and ensures functions are being completed.
• Assists in the development and supervision of staff.

Billing Oversight

• Assists in overseeing the billing practices within the office.
• Ensures that key functions are completed timely and accurately, and priorities are completed daily, including accurate data entry of demographic information, charge and payment posting, and end of day procedures.
• Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to staff.
• Runs billing reports regularly including appointment reconciliation reports and keeps aware of visit data.
• Assist with monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.
• Ensures that collected monies are stored safely according to practice protocol.

Workflow

• Serves as a liaison between the Practice Manager, the providers, and the staff.
• Coordinates activities between clinical and clerical teams to promote teamwork and facilitate intra-office communication and problem solving.
• Ensures the office has adequate inventory while monitoring purchase orders remain within budget parameters.
• Assists Practice Manager with addressing facility issues through coordination of property work orders and repairs as needed.
• Follow appropriate protocol for engaging vendors¿ services, seeks required approvals prior to engaging services, and provides timely follow up of invoice processing.

Organizational Requirements

• Complies with safety and emergency procedures.
• Complies with Hospital/Department/Unit policies.
• Documents activities consistent with Hospital/Department/Unit Guidelines.
• Performs critical/frequent procedures or services.
• Provides care/services based on identified needs.
• Uses required equipment for providing care/services.
• Consults with Hospital/department resources.
• Demonstrates professional responsibility as per job classification.
• Demonstrates Core Values Guest Relations/Guest Service Standards.
• Demonstrates Core Values Based on Behavioral Standards.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education for Staff Job Levels

• High school diploma or equivalent.

Required Licensure and Certifications

• N/A

Required Minimum Knowledge, Skills and Abilities

• Minimum two years’ experience in a medical office, and two years progressively responsible experience involving public contact required
• Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized and flexible.
• Computer skills including Microsoft Excel, Word
• EMR experience required.

PREFERRED Qualifications

• Associates degree in health or business administration, or equivalent work experience, preferred.
• Supervisory experience preferred.