Supervisor Ambulatory Services

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Provides supervision for daily operations of assigned outpatient clinic section (i.e. patient care team, front desk,
records, ancillary services). Ensures optimal daily patient flow and allocation of resources to meet demand for services with available staff. Addresses patient care or service problems as necessary.

- Ensures smooth flow of outpatient section operations by directing the work of clinic staff.
Develops, modifies, implements and evaluates operational processes for the section. Assigns and changes priorities within the work unit to assure exceptional customer service. Acts as a resource to staff, providers and other personnel for all daily operational needs. Supports the patient scheduling process, assessing
patient flow and supply ordering.

Manages master provider and/or ancillary service schedules to enhance productivity and staff, exam room and/or equipment utilization. Handles day-to-day patient satisfaction concerns. Works as a registered nurse, providing direct patient care.

Assists manager and section head with budget development and management. Assures cost-effective daily operations and allocation of section resource to optimize available staff with demand for service.

This position requires current licensure as a registered nurse plus one years' increasingly responsible health care operations experience.

Demonstrated ability to prioritize the demands of daily operations and organize resources required.

Also requires demonstrated excellent oral and written communication skills, active listening skills and conflict mediation ability.

Demonstrated ability to facilitate change and build effective teams also required.
Bachelors degree in nursing or related area preferred. Familiarity with VMMC computer systems applications also preferred.

We are an equal opportunity/affirmative action employer.