Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

This is a remote position

Job Summary

The Communications Manager of Issues Management is responsible for identifying, monitoring, and addressing issues that have the potential to affect the organization negatively. This role calls for strategic thinking, crisis management skills, and a proactive approach to risk mitigation. The Manager will work closely with various internal departments to ensure all key issues are managed effectively and with minimal disruption to the organization.

Essential Key Job Responsibilities

• Develop and implement strategies and plans to effectively manage and mitigate potential issues or crises that may impact the company's reputation.
• Identify potential issues that could impact the organization, assess the potential risks and outcomes, and collaborate with leadership to develop strategic responses.
• Collaborate with internal stakeholders to gather information and create compelling content to best position CommonSpirit in relation to issues impacting the organization
• Coordinate with functional areas throughout CommonSpirit  to ensure alignment and consistency of organizational responses to issues.
• Monitor public opinion, current events, and industry trends for potential risks or opportunities.
• Manage projects and campaigns to mitigate or leverage issues accordingly.
• Report regularly to the leadership on current issues and the progress of ongoing issue management campaigns.
• Mentor and guide team members to ensure alignment with the overall issues management strategy.

Required Education and Experience

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field. 
• Minimum of 6 years of experience with issues management, business management communications, public relations,  or related roles.
• Proven track record in successful issue or crisis management
• Experience in reputation management and online/social media monitoring.
• Proficiency in digital communication platforms and tools
• Strong understanding of healthcare trends, regulations, and best practices.