Supervisor Clinic

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary:
This job is responsible for supervising and evaluating the daily activities of the assigned patient access and/or clinical staff in accordance with established business objectives and applicable regulatory requirements. Incumbents oversee activities to make sure they are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with internal policies/standards/procedures and applicable regulatory requirements.
Work includes: 1) supervising assigned staff (e.g. hiring, training, scheduling and/or evaluating) engaged in maintaining/supporting patient access services and/or clinical officer services, including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, patient and care team activities, and other activities in accordance with established operating standards, 2) serving as critical conduit/liaison with various internal departments in coordinating and troubleshooting various business and/or patient care related issues; 3) attending site-based meetings/activities and providing operational performance data for integration, 4) problem-solving, troubleshooting and appropriate escalation of issues to higher-level management, and 5) identifying opportunities to streamline current operations and implementing approved procedural changes.
Work is performed in accordance with established standards/guidelines and requires knowledge of applicable regulatory requirements sufficient to ensure compliant operations and to exercise judgment and critical thinking in addressing operational and/or regulatory issues. Also requires expertise in supervising and evaluating the work of support staff. An incumbent works with higher level management on major operational or business decisions prior to implementation.

Essential Job Functions

• Staff Supervision and Development
• Supervises the daily operations of assigned support functions (including patient experience, care team operations, appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements.
• Participates in work groups/committees charged with improving patient access processes, procedures and outcomes.
• Prepares reports and provides other data related to operational performance.
• Serves as liaison with various internal departments/staff/providers in coordinating and troubleshooting various business-related issues.

Education/ Work Experience:

• Bachelor’s degree in a related field and one year related work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities; OR
• Three years’ work experience in a discipline that would demonstrate attainment of the requisite job knowledge/abilities.

Licensure/Certifications:
None