Clinic Manager, Cardiology

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

We are seeking an experienced and dynamic Clinic Manager to lead the operations of our specialized Cardiology Clinic. This pivotal role is responsible for directing the business, technical, and nursing support activities, ensuring the delivery of high-quality patient care and efficient clinic operations. If you are a proven leader with a passion for healthcare management and a deep understanding of cardiology services, we invite you to join our dedicated team at VMMC.

The Clinic Manager will work closely with the Administrative Director or Vice President and the Physician Leader to oversee all administrative functions of the Cardiology Clinic. This includes operations, marketing, facilities, finance, human resources, and strategic planning and development. This is a highly impactful role that contributes directly to our patient satisfaction, staff engagement, and the overall success of our cardiology services.

Key Responsibilities:

• Human Resources & Team Leadership (30%): Lead all aspects of human resource management, including recruitment and retention strategies, analyzing staff mix, deploying staff effectively, ensuring staff competency through ongoing development and regular performance evaluations, and providing effective disciplinary counseling when necessary. Foster a positive and productive work environment for our specialized cardiology team.
• Strategic Planning & Goal Achievement (30%): Develops and implements clinic-specific customer service, human resource, and financial goals & objectives consistent with VMMC's strategic plan and goals. Monitor progress and drive initiatives to meet and exceed these objectives.
• Operational Planning & Resource Management (10%): Forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic's market position, financial situation, space utilization, etc. Monitors performance of plan and makes adjustments as needed.
• Patient Experience & Quality Improvement (10%): Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through. Implement best practices to enhance the patient journey, particularly for cardiac patients.
• Facilities & Safety Management (8%): Plans and organizes staff and facilities to meet customer needs. Ensures routine maintenance is performed, problems corrected and systems in place to ensure a safe, comfortable environment for patient care/service delivery. Oversee day-to-day clinic infrastructure.
• Marketing & Community Engagement (5%): Markets and promotes new and existing programs and services to patients and community. Build and maintain positive relationships with local healthcare partners and community groups.
• Organizational Collaboration & Representation (5%): Participates in organization-wide committees to establish or improve customer service and administrative plans and policies. Represents the clinic and VMMC to local community and business groups.
• Policy & Procedure Implementation (2%): Develops and implements clinic-specific policies and procedures and implements and monitors system standard work. Ensure compliance with all relevant healthcare regulations and internal standards.

Bachelor’s Degree in related field and minimum of three years leadership experience; OR five years of leadership experience in the discipline, that would demonstrate attainment of the requisite job knowledge/abilities, OR Master’s degree and no experience.

Ideal candidates will have proven proficiency in financial management, which includes comprehensive understanding of insurance plans as they relate to physician practice; the ability to communicate clearly, effectively and concisely to a variety of audiences; and strong Human Resources skills.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.