Patient Registration Rep

Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.

One Community. One Mission. One California 

As a Patient Registration Representative at St. Bernardine Medical Center, you will play a vital role in ensuring a smooth and welcoming experience for patients. You will assist with patient registration, identification, and financial coordination, serving as a key point of contact for patients and their families. Your work will help support hospital operations while ensuring that all necessary information is collected accurately and efficiently.

Key Responsibilities

• Assist patients with check-in and registration, ensuring accurate demographic and insurance information is collected
• Verify patient identification and coordinate bed assignments as needed
• Provide financial counseling, including explaining patient responsibilities and payment options
• Address non-clinical patient needs and respond to inquiries with professionalism and compassion
• Maintain compliance with hospital policies and support the strategic goals of St. Bernardine Medical Center

This position is perfect for individuals who are detail-oriented, customer-service driven, and passionate about making a positive impact in a healthcare setting. If you thrive in a fast-paced environment and enjoy assisting patients, we encourage you to join our team at St. Bernardine Medical Center.

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
• High School diploma, GED or equivalent.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Knowledge of charity care programs as well as the various government and non-government programs preferred.