Virtual Patient Companion

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2300 clinics care sites and 137 hospital-based locations in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157000 employees 45000 nurses and 25000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care community benefits and unreimbursed government programs. Together with our patients physicians partners and communities we are creating a more just equitable and innovative healthcare delivery system.

While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.

Job Summary

This position is responsible for continually monitoring patients that have been identified as being at high risk of falling elopement elicit drug / alcohol use disoriented/demented pulling out lines/tubes. and/or other areas of potential concern. The Patient Companion monitors patients located in multiple CommonSpirit Health facilities across the United States. The patients have been identified as requiring observation on a continual basis in order to quickly identify circumstances that could impact their ongoing safety and care. Monitoring is executed from a CommonSpirit Health System Office utilizing live non-recorded streaming video equipment to ensure that patients are interacting with the environment in a safe and appropriate manner at all times.

To succeed in this role you must have

• the ability and skills to accurately recognize signs of patient agitation impulsiveness pulling at lines/tubes and/or illicit drug or alcohol use
• the capacity to take appropriate action and follow established protocols of notifying staff of patient safety concern(s) identified 
• effective communication channels with patients, colleagues, bedside, direct patient care staff
• the skills and ability to report potentially dangerous changes in patient behavior
• the ability to escalate communications as necessary using established protocols and best judgment
• the knowledge of or ability to learn procedures equipment and terminology applicable to the operations of the assigned work unit

While you’re busy impacting the healthcare industry we’ll take care of you with benefits that include health/dental/vision FSA matching retirement plans paid vacation, tuition reimbursement, targeted 3% annual bonus, and more! 

Key Job Responsibilities

Maintains continuous surveillance of assigned patients/rooms to ensure patient is interacting appropriately with care environment and surroundings; initiates communication with patient as appropriate. Communicates with bedside staff in a timely professional and courteous manner.  Reports camera disruption or obstructions to patient care team in a timely manner. Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines. Initiates timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort. Quickly notifies bedside care staff of changes using phone communications system cell phone other communication device as necessary or STAT alarm. Communicates with patient/family in the room quickly professionally and with courtesy and kindness. Communicates any sub-optimal viewing conditions to bedside staff suggests corrective action and determines whether a patient can be safely observed. Documents observations and subsequent actions taken to maintain timely and accurate record.

Shifts Available:

Days 7am-7:30pm

Nights 7pm-7:30am

PRN - must work 2 (12HR) shifts each 2 week payroll period

All shifts 12 HR shifts (72 HR per pay period)

Must work 2 weekend shifts per month.

Required

• 3 years of recent direct patient care experience in a hospital setting or post acute care. 
• High School diploma or equivalent 

Preferred

• Current Nursing Assistant (CNA), Medical Assistant (MA) or EMT or higher level of medical field certification / license OR current enrollment in a healthcare specialty program such as nursing school, respiratory therapy, radiology technician etc.