Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). 

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states. 

Job Summary / Purpose

Responsible for managing the daily operations of a medical clinic in accordance with established policies, procedures and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate.  May support 7 or more providers with an increased patient volume, multiple specialties, or oversee highly specialized tests or procedures. May perform other administrative duties and/or project management outside medical clinic.  Requires interface with hospital departments.

Essential Key Job Responsibilities

1.  Manage clinic staff on day-to-day operations.
2. Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic. Ensures compliance with regulations and standards.
3. Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
4. Effectively lead and develop a team of employees including hiring, training and development, coaching and corrective action.
5. Prepare, recommend, and monitor clinic budget, goals and objectives.
6. Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
7. Collaborates with clinic administration to develop and implement performance goals and objectives.
8. Assists clinic administration with implementation and development of long-range plans.
9. Monitors payroll system to control time management.
10. Ensures and maintains environment to comply with regulatory, licensure, compliance and accreditation requirements.
11. Serves as the first point of contact for patient and external customer complaints.  Reconciles and investigates all complaints relating to practice operations. 
12. Acts as the liaison between the practice and the Billing Office.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education and Experience 

• Bachelor’s Degree and minimum of 3 years leadership experience OR Master’s Degree and no experience. Clinic management experience preferred.   

Required Minimum Knowledge, Skills, Abilities and Training

• Five (5) years clinic office experience with progressive leadership experienced required.  An equivalent amount of experience that demonstrates the requisite and skills needed may be substituted for the education requirement.
• Advanced computer skills, knowledge of medical terminology and ICD coding procedures required. 
• Must be able to work without supervision, be organized and self-motivated. Must have excellent communication skills, both written and verbal.   

Summary of Essential Cognitive Functions

Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.