Customer Service Supervisor

CHI Memorial Mountain Management Services 

CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

As a Customer Service Supervisor, you will help lead a team of customer service representatives to elevate the patient experience, while ensuring consistency and accountability. With a strong focus on developing and maintaining relationships, the Supervisor will provide feedback, guidance, and training to improve revenue cycle processes and results.  This department recently expanded and supports TN. GA, TX, and KY.

We care about our employees’ well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs

Employee Assistance Program (EAP) for you and your family

Health/Dental/Vision Insurance

Flexible spending accounts

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 

Adoption Assistance

Paid Time Off (PTO) 

Tuition Assistance for career growth and development

Matching Retirement Programs

Wellness Program

If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!

Expectations:

• Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic questions.
• Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority. 
• Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation and written responses to clinic issues; maintains confidentiality of medical records. 
• Maintains current knowledge of internal, payer, and government regulations as applicable to assigned function.
• Establishes and maintains professional and effective relationships with peers and other stakeholders.

Minimum Qualifications:

• High School Diploma or GED equivalent 
• Knowledge specific policies, standards, procedures and regulatory requirements pertaining to the assigned function.
• Ability to act as a resource for staff members and to troubleshoot/resolve difficult and/or unprecedented issues.
• Ability to work closely with Supervisor/Manager to devise/implement process improvement initiatives.

Preferred Qualifications:

• Three years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.  
• Graduation from a post-high school program in medical billing or other business-related field