Communications Operator

Welcome to Saint Joseph East, a 217-bed, full-service, community hospital located in a convenient setting in Lexington, Kentucky. Saint Joseph East also includes the Women's Hospital at Saint Joseph East which is dedicated to supporting the well-being of women in Central and Eastern Kentucky and serves a 16-bed Level III Neonatal Intensive Care Unit (NICU). 

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

Job Summary / Purpose

Provides efficient hospital communications through the operation of the hospital switchboard and paging system.

Essential Functions

• Performs all duties related to switchboard activity, i.e. completing incoming calls, paging physicians and hospital personnel, and forwarding messages. Authorizes long distance telephone calls in accordance with established procedures.
• Responds quickly and accurately to incoming emergency signals and requests for announcing Hospital distress codes. Responsible for knowing appropriate procedures related to emergency situations.
• Responsible for making necessary announcements daily in accordance with standard procedures.
• Maintains current “on call” listing and places calls to locate teams needed for emergencies.
• Responsible for distribution of replacement pagers and batteries and contacting appropriate parties concerning pager malfunctions.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Education and Experience

• High School Graduate or High School GED required. 

• Work in a hospital setting preferred. 

• Six months to one year switchboard operator experience preferred. 

   

Knowledge, Skills, Abilities, and Training

• Must have great listening and communication skills.

• Adequate conversational English is required in order that the individual be able to take direction from management, understand how to complete job tasks, communicate adequately with patients and co-workers as necessary, understand and follow safety guidelines, and organizational policies.