Technology Support Analyst

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary / Purpose:

This position is responsible for successfully supporting the Supply & Service Resource Management (SSRM) applications, including the ERP system, in accordance with CommonSpirit Health-wide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value.

Essential Function:

• Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis.
• Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
• Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders.
• Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.
• Services as a resource for troubleshooting and resolving issues related to SSRM technology
• Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents.
• Review and test upgrades, and added functionality in order to support CommonSpirit Health ERP.
• Develop reports, analyze data, update data for ERP system
• Develop and train ERP end-users across CommonSpirit Health
• Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.
• Acts in an independent manner with minimal supervision, while maintaining high quality standards

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Education and Experience:

• Graduation from a four year univeristy or a combination of equivalent education and experience required. 
• 4 years of SUpply Chain ERP experience required. 
• Experience manuipulating large data sets and,  an appreciate of data integrity issues required. 
• SQL Experience preferred. 
• Proficiency in the Lawsom ERP system
• Proficiency in a variety of data analyics programs including Micropsoft Access and Excel
• Ability to work successfully in a matrix environment
• Demonstrated team leadership and facilitation skills
• Strong background in reporting along with enterprise reporting business experience.