Clinic Manager II

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

As Transplant Manager, you will lead the strategic, operational, and clinical coordination of the Kidney and Pancreas transplant program (and potentially other organ transplant services), ensuring compliance with regulatory standards, high-quality patient care, and effective program continuity across the transplant continuum.  

The only CommonSpirit Health Transplant Program in the Pacific Northwest. 

30% Program Leadership & Operations

• Oversee daily transplant services, including program workflows, staffing, budgets, and resource utilization
• Develops and implements clinic-specific customer service, human resource, and financial goals & objectives consistent with VMMC's strategic plan and goals 

• Coordinate interdisciplinary care for both transplant recipients and donors, across inpatient and outpatient settings

20% Clinical Coordination & Quality Assurance

• Oversee patient case management—from evaluation through transplant/donation—including waitlist and re-evaluation processes 
• Collaborate with the Quality Manager on quality assurance/performance improvement initiatives such as QAPI dashboards, morbidity and mortality reviews, and PDSA cycles 
• Monitor patient satisfaction for ongoing improvement

20% Regulatory & Policy Compliance

• Ensure adherence to all relevant standards (e.g., CMS, UNOS/OPTN, JCAHO/Joint Commission, state-level regulations) 
• Develop, review, and enforce program policies and clinical protocols

10% Human Resources & Staff Development

• Manage staff recruitment, orientation, performance evaluations, discipline (via HR), and retention strategies 
• Foster staff competencies through education, training, and ongoing evaluations

10% Communication & Stakeholder Engagement

• Serve as liaison with organ procurement organizations (OPOs), donors, recipients, clinical staff, insurance, and regulatory agencies
• Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through
• Conduct community outreach and patient/family education initiatives
• Participates in organization-wide committees to establish or improve customer service and administrative plans and policies. Represents clinics and VMMC to local community and business groups
• Collaborate with Regional, National and our WAMI (Washington, Alaska, Montana and Idaho) partners

10% Budget & Administrative Oversight

• Assist in developing and managing the transplant program budget, monitor variances, and recommend corrective financial actions
• Ensure efficient use of labor and supplies in alignment with operational goals 
• Forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic's market position, financial situation, space utilization, etc. Monitors performance of
  plan and makes adjustments as needed

• RN license; BSN; MSN preferred.
• Transplant Experience required 
• BLS required; transplant-related certifications a plus.
• 3–5+ years of relevant experience.
• Proficiency in policy development, regulatory standards, and team leadership.

Five years progressively responsible clinic management experience; proven proficiency in financial management, which includes comprehensive understanding of insurance plans as they relate to physician practice; the ability to communicate clearly, effectively and concisely to a variety of audiences; and strong Human Resources skills.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.