System Director Design

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

The System Director PDC Design will be responsible for transforming, building and leading an industry leading system healthcare Design management program. This will include developing the critical Design functions to support the PDC Design (design, guidelines, project reviews/gates and post occupancy surveys), tailored project delivery, operationalization, and risk management; aligned to the specifics of each business plan and each asset type within our full Integrated Delivery Network (IDN). Collaborating and partnering with key verticals within National Real Estate Services (NRES) and stakeholders and business owners in the National Real Estate Services Project Delivery Platform and National Business Unit, will be foundational to the success of this role and program. The objective is to support the development of an evergreen Design platform/program that delivers superior results across every asset type –infrastructure, ambulatory, acute, post-acute, and senior living; including new, renovation and retrofit projects.

This position is responsible to lead the Design Platform, responsible to develop the Design Guidelines, actively support the design needs of projects. The leader will also partner with the Delivery, System, Regional and Platform teams to develop a high performance Design team that will deliver guidelines that support the National Capital program through from planning, through design, construction, activation and post occupancy phases consistently meeting and exceeding the business plan requirements of each project. The System Director, PDC Design will develop System specific staffing programs that support our geographically dispersed projects and project delivery talent, focusing on consolidating teams in geographic hubs domestically and internationally that align to the evolving CSH operating model of Regions and Markets. They will focus on developing a sustainable staffing model that facilitates growth from within our project planning platform, while supplementing with targeted/strategic recruitment. They will partner across the NRES leadership enabling unique academic partnerships, innovative training programs, staff development and retention programs, developing cross-industry channels, and increasing the national profile of CSH, NRES, the team within industry trade organizations and code authorities. They will lead the transformation of the work force and the way project delivery is done by introducing processes, tools and technology that enable efficiencies, achieve transparency, reduce project risks, and consistently deliver projects that meet the business plan scope, schedule and budget requirements.

The System Director, PDC Design will partner with key stakeholders within NRES, partner organizations, and CSH corporate departments to develop the design data cube that will enable critical strategic, project and business plan decision making. They will support Single Source of Truth platform (SSOT), NRES dashboards, and data transparency required to engage stakeholders across the organization.

• Provide leadership for the development of a industry leading System level Design platform, delivering innovative project delivery solutions that are tailored to support the specific circumstances of the regional project delivery teams, across all geographies and project types (e.g ambulatory, acute, post-acute, senior living, infrastructure, IT infrastructure, office).
• Build a System level Design high performing team that combines existing team members, new hires, region/market resources, and 3rd party partners to effectively deliver an industry leading healthcare Design program across the entire CommonSpirit Health real estate portfolio.
• Structure dynamic teams that solve problems and focus on Design that support the project delivery team in adhering to the project budgets and approved business plans.
• Establish and maintain the leanest Design structure and team possible to produce consistent results that will meet the organization’s annual and multi-year capital program budgets as approved by the Capital Allocation Committee (CAC) and the Board of Stewardship Trustee’s (BOST).
• Integrate the NRES support services platform and resources to leverage the Design platform, streamlining, and standardizing the delivery of each initiative; this will include legal, finance, communications, tools, technologies, procurement and contract support.
• Provide leadership support in the creation and implementation of a professional development program that will ensure that CSH is able to retain and grow the project management team to meet the needs of a growing capital program, while addressing an aging work force. Enable internal professional growth opportunities through assignments of increasing project responsibilities; develop skills through both internal and external training and skills development programs.
• Administer the System Design professional development program for the team that includes structured NRES assessments and evaluations (e.g. 6 Box and annual reviews), internal and external programs (e.g. Strengths Finder and Mind Mapping), integration with 3 rd party training and a formal mentorship program. Know the team, grow the team.
• Design team to support the Project Delivery Team in the development of management in achieving the NRES Delivery Platform performance and financial KPIs, required to achieve an industry leading program.
• Guide the System Design team as they partner with the NRES Strategy, Project Controls and Project Delivery
  teams to develop project solutions (scope, budget and schedule) aligned with the CSH business plan timelines
  and processes. This will align with the Region and Market structure, along with key national service lines (e.g. Senior Living).
• Support Regional strategic master planning projects led by NRES Strategy, Project Controls and Project Delivery
  team to support the Market’s Regions, and the annual strategy reviews and project specific business plans;
  detailed and accurate budgets with monthly, annual and complete cash flow forecasting.
• Lead the System Design team in partnering with the NRES Strategy, Project Controls, Project Delivery, Facility
  Operations (FM Ops) and National Programs Teams in the development and deployment of system wide design
  standards and guidelines for all project types within CSH – Acute, Ambulatory, Non-Acute, Infrastructure, and
  Non-Clinical. Guidelines will incorporate sustainability objectives and goals as defined by the CSH CAP.

• Leadership in the development and maintenance of the comprehensive Design guidelines across all geographies
  and project types (e.g ambulatory, acute, post-acute, senior living, infrastructure, IT infrastructure, office).

• Development, maintenance and evolution of a post occupancy survey program that drives innovation and
  strategic evolution of the Design guidelines.

• Support development and maintenance of the comprehensive Project Delivery Manual (“PDM”) to incorporate
  multiple project delivery options (e.g. Design/Bid/Build, Design Build, Integrated Project Delivery), design and
  construction guidelines, and CSH policies and procedures.

• Partner with the tools & technology team and the SD in the selection and implementation of technology
  platforms required to support to the Design platform.
  -Fully integrate the technology platform and associated data streams into the dash boards and NRES
  reporting tools, continuously update to ensure the most relevant data and information is available and
  used. 

• Partner with the SD in the development of innovative project delivery methodologies that align with industry leading practices for each project initiative, focus on delivery exceptional value for each project individually and the program collectively.

•  Establishing and overseeing the operationalization of Planning & Design team , ensuring transition and training programs are developed and implemented for all users. Operationalization will also incorporate the project closeout activities

• SD Lead the development and maintenance of planning and design contracts for each delivery methodology outlined within the PDM in partnership with the Legal RE Center of Excellence (RECOE) focusing on flexibility and balanced risk sharing. Ensure that our contracts retain a balanced approach and style.

• Working with the SD, Planning & Design and Project Delivery Team, establish and maintain a continuous improvement program for Guidelines, PDM and our processes, procedures, tools and technologies; this will reflect lessons learned, organizational and industry changes.

• Develops and maintains a deep and diverse System Level relationships to lead the Planning and Design partners
  included in the Preferred Provider Network through industry networking, relationship management, cultivation
  of MBE/WBE/VBE enterprises, and targeted Request for Qualifications/Proposals to establish a National Vendor
  program.

• Guide the Planning& Design team in supporting the Project Delivery team teams in the selection of the most
  appropriate project teams (design, construction, consulting) through the Request for Proposal process,
  qualifications reviews, team assessments, and fee negotiations (achieving best value) for each project. Ensure
  that the teams engage client stakeholders with detailed communications and inclusion in our selection process.

• Institute risk tracking and management processes and procedures for management of System projects and
  programs, ensure our technology tools are tracking, monitoring, and reporting.

• System level support of the dispute resolution process; guide Planning & Design teams in the support of the
  project delivery program’s negotiating solutions, and with regards to Planning & Design matters coordination of
  RECOE, assigned counsel and other experts when negotiated solutions are not achieved.

• Partner with the support services team to aid in the development of Planning & Design dashboards to convey
  real time information on the status of all projects, aggregated by Market, Region, Type, and Resources. Develop
  and issue status reports monthly, tailored to the key stakeholders including budget performance, schedule,
  scope adherence, and risks; sortable to address key needs.

• Lead the Planning & Design team in consistent project reporting to include monthly Executive Leadership Team
  (ELT) reports, monthly Financial Planning & Analysis (FP&A) updates, Quarterly Business Reviews (QBR) in eachmarket. This process will be automated.

Develop and administer the multi-year Design forecasting process aligned with the NRES Strategy & Planning team and NRES Finance. Support strategy teams in the development of the built environment solutions that support the market planning, business planning, Annual Strategy Reviews, FP&A reporting, and FY forecasting with accurate and complete information for the full NRES managed capital program. Support the development and implementation of technology tools enabling accuracy, details, and scenario planning.

• Establish a Planning & Design prioritization process that aligns with the market planning and organizational business planning requirements.
• Guides the Planning & Design teams in achieving and improving upon business controls practices results by leading and facilitating problem identification, problem solving, contingency planning and implementation of solutions.
• Leads by example, serving as a role model for others in the organization by exhibiting CSH’s core values, while
  recognizing employee accomplishments, communicating with clarity and focusing on results, and communicating the need for a healthy work-life harmony.
• Cross functional project reviews, Major Project Reviews, and development and on-going evolution of the PDC process including post occupancy evaluations.

• Bachelor’s degree in Architecture business or related background is required.
• Master of Business Administration with an emphasis in management, real estate or architecture will be considered valuable.
• 15+ years experience with increasingly significant leadership and management responsibilities design primary healthcare focus.
• Demonstrated success in the developing and leading a system level design platform with multisite and multistate delivery requirements.
• Experience leading the design of complex healthcare programs with significant scale and with appropriate degrees of complexity.
• Demonstrated success in working with project delivery team to develop process and tools to lead the design team in the support of building and implementing multi-faceted delivery strategies for multi-site healthcare systems.
• National design experience, understanding of the regulatory and jurisdictional realities across multiple markets.
• Understanding of the CA seismic program administered by HCAI and how this will influence the delivery of projects
• Detailed and in-depth understanding of the trends and issues impacting the healthcare industry including specific understanding of the “integrated continuum of care” models.
• Extensive experience in developing and leading high performing teams that include internal and external resources and firms.
• Experience with a full range of project delivery methodologies from Design-Bid-Build to Integrated Project Delivery; demonstrated experience in selecting the proper solution for each project.
• Healthcare real estate operations and administration
• Healthcare planning, campus planning and master facility planning experience
• Developing and implementing design standards and guidelines for healthcare construction programs
• Healthcare real estate and portfolio strategy
• Healthcare infrastructure
• Managing and effectively communicating the concept program plan, budget and solution – effectively supporting and integrating into the business planning process
• Sustainability and building performance standards experience
• Medical equipment and site consideration trends
• Healthcare IT and Technology understanding – current and future trends
• Contract and deal negotiations
• Healthcare planning, design and construction for infrastructure, acute, ambulatory and clinical projects
• Patient focused and evidenced based design experience
• Experience with approving authorities, jurisdictions, HCAI and other similar regulatory agencies
• An assertive approach with a collaborative style
• Proven track record for delivering projects and programs that meet the defined business plan and strategic objectives
• Entrepreneurial problem solving approach and skills
• Deep analytical skills to guide core strategic initiatives
• Consistent professional behavior in all activities
• Executive and Board level communication skills
• Project management software program knowledge, use experience across multiple platforms.
• Exceptional MS suite, presentation, and Google suite skills
• MS Project and scheduling software skills
• Blue Beam, Adobe, DocuSign, and AI toolkit experience
• Strong leader with the ability to motivate, teach and guide teamstoward meeting the desired objectives
• Professional license, registration and/or certification preferred.