IT Product Manager

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

The Product Manager leverages their technical knowledge to provide application support and implementation support of medium to highly complex projects, multi-year programs or enterprise wide assignments.

The Product Manager follows defined procedures to perform support or project implementation activities. Typically works on one or more projects or a program as a Product Technical expert and sometimes provides direction where required.

• Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives.
• Develops test plans for new application functionality from an application/technical perspective. Collaborates with key stakeholders and may provide guidance on function testing.
• May be pulled into Medium to high complexity issues or requests that need a technical expert for specific solution sets. And typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalating issues when necessary.
• Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.
• Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
• Develops and maintains a knowledge management solution and may lead transition to operations functions following implementation delivery.
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
• May lead Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
• Develops overall project task list for team, estimates and resource plans for small to medium scale projects.
• Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery.
• Provides guidance and training and problem solving assistance to other team members and operational support teams.
• May lead efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
• May assist in the development of service level agreements (SLAs). Monitors deviations and escalates issues to more senior team members.
• Remote eligible

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Bachelors in Computer Science, Technology, Medical, Business discipline or equivalent experience

4-5 years’ experience working in IT as an Application Systems Analyst or Technical Analyst role

4 or more years’ experience application support, implementation or development experience with applications in a hospital or medical related industry

ServiceNow experience is a plus

Experience working with project life cycle or project management methodology