Application System Analyst II

Hello humankindness 

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.

Look for us on Facebook and follow us on Twitter.

For the health of our community ... we are proud to be a tobacco-free campus.

The Application Systems Analyst II provides application support for the user community. The analyst works on multiple functional applications and performs work that tends to be of moderate to high technological and clinical function complexity. This Analyst II performs troubleshooting for moderate to high complex hardware, software and system problems for one or more software applications independently. Acts as subject matter expert for at least one application. May be assigned to one or more projects as a project team member.

Responsibilities Include:

• Develops educational tools: paper handouts, courses, web site help pages, video instruction.
• Provides direct support for physicians, advanced practitioners, clinicians, and/or administrators in the use of facilities IT and technology resources.
• Leads small group or 1:1 training. Participates in large group training sessions.
• Anticipates and resolves routine and critical issues that arise within facility information systems of moderate to high complexity; provides input into the resolution and/or required functionality and/or system changes.
• Anticipates and resolves routine issues that arise and provides input into long-term system solutions and/or functionality updates.
• Coordinates physician, advanced practitioners, clinician, and/or administrator service requests and incident resolutions through the Enterprise Help Desk.
• Tracks, monitors, and enhances application usage.
• Provides visits to clinical departments, physician offices, and other business units, as needed to promote and maintain outstanding customer relationships.
• Provides increased visibility and support during all downtimes, planned and unplanned.
• Assesses ongoing end-users educational needs; develops and implements application training plans.
• Collaborates with the BNI Director of Informatics, BNI/SJHMC informatics staff, facility IT staff, and corporate IT staff, to optimize current and future information systems.

Education 

Associates Degree or Other Technical School degree/certificate 

4-7 years experience in IT working on Ambulatory, clinical or audio/visual applications required

3-5 years working in a healthcare/medical environment preferred