Manager Global Business Operations

Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

The Manager of Global Business Operations leads the financial and administrative operations of CommonSpirit Health’s destination care services, supporting both domestic and international patients. This position reports to the CommonSpirit Health System Director for System & International Mergers, Acquisitions and Partnerships at the national level but is responsible for a team based at Baylor St. Luke’s Medical Center.

This role oversees revenue cycle activities, budgeting, compliance, financial reporting, process improvement initiatives, and team leadership. The Global Business Operations Manager collaborates across departments (and facilities within CommonSpirit Health) to optimize workflows, ensure regulatory alignment, and support the growth of destination care operations across the system. This role will play a key part in proactively shaping and building the patient's financial experience through scalable, accurate estimates, clear communication, and efficient reimbursement processes.

To start, this role will be onsite, based at Baylor St. Luke's Medical Center, with occasional travel to other system locations as needed.

ESSENTIAL KEY JOB RESPONSIBILITIES

1. Financial Operations

● Oversee comprehensive financial clearance, cost estimation, collections, and billing coordination for destination care patients, including management of accounts receivable, accounts payable, and international payment processing.

● Understanding of accounting principles, financial models and statements, budget development, and financial reporting to support operations, strategic growth, and reporting to senior executives.

● Build financial packages, processes, or other tools/mechanisms to support coordinated financial operations across CommonSpirit facilities, physician partners, and customers (e.g. bundled payments, packages, etc) in collaboration with key in

● Promote a positive patient financial experience by ensuring accurate, timely, and culturally appropriate financial communication and coordination with patients, family members, physicians, insurance companies/brokers, and other key internal and external stakeholders as appropriate.

2. Strategic Financial Management

● Establish reporting frameworks, KPI dashboards, and predictive models for executive leadership while providing financial and operational analysis to support decision-making and governance responsibilities.

● Collaborate with senior leadership to develop annual budgets, monitor performance, and facilitate business planning initiatives including development of financial modeling for leadership approval and program expansion.

● Support and manage standardization projects and initiatives, present financial performance analysis to stakeholders, manage vendor relationships, and collaborate with various internal (hospital, market, regional, and national levels) along with external stakeholders (payers, physicians, embassies, etc).

3. Operational Excellence & Compliance

● Serve as primary liaison between destination care operations and hospital departments including finance, compliance, clinical operations, international business development and sales teams, and revenue cycle.

● Lead or support financially-oriented projects and process improvement initiatives in collaboration with stakeholders to enhance efficiency, standardize workflows, and reduce errors.

● Apply Lean, Six Sigma, Project Management or other structured methodologies to improve financial operations, drawing on knowledge obtained through formal certification and/or hands-on experience.

4. Team Leadership & Staff Development

● Manage performance and professional development of financial operations staff, including determining staffing needs, coordinating personnel assignments, and providing coaching and training.

● Handle performance evaluations, hiring, scheduling, and employee relations while directing staff in audit coordination and financial policy development.

● Performs other duties as assigned to support organizational objectives.

Required Education and Experience:

● Bachelor’s degree in Business, Healthcare Administration, Finance, Marketing, or a related field.

● 5 years leadership experience

● 3-4 years of experience in healthcare financial operations or revenue cycle, with emphasis on international patient programs and increasing levels of operational and budget responsibility

Preferred Education and Experience:

● Master’s degree in healthcare administration, business, finance, or related field

● 7+ years of experience in domestic and international patient financial operations or revenue cycle management, with progressive responsibility

● Advanced experience leading or improving international patient operational workflows, including estimating, billing/collections, payer engagement, or cross-border financial processes

● Experience developing predictive models, financial dashboards, and KPI reporting frameworks

● Experience in managing accounting, accounts payable, and other financial reporting functions

● Experience in managing accounts for embassy-sponsored care, international payer systems and contracts, or other payer sources including patients

Required Minimum Knowledge, Skills, Training and Abililties:

● Fluency in at least two (2) languages; Spanish or Arabic preferred

● Experience developing predictive models, financial dashboards, and KPI reporting frameworks

● Experience in managing accounts for embassy-sponsored care, international payer systems and contracts, or other payer sources including patients

● Has knowledge and skills to manage international patient operational workflows, including estimating, billing/collections, payer engagement, or cross-border financial processes

● Demonstrated ability to manage budgets, lead teams, and support compliance in financial operations

● Exceptional relationship-building and stakeholder management skills

● Excellent communication and negotiation skills, with the ability to operate effectively in cross-cultural environments and engage in high-stakes conversations

● Proven ability to present complex financial and operational information clearly and persuasively to senior leadership and diverse audiences

● Adaptability and resilience in dynamic, evolving environments

● Demonstrated effectiveness working in matrixed and cross-functional organizational structures

● Proficiency in Google Workspace and Microsoft Office tools for financial analysis and reporting

● Experience using hospital billing systems such as Epic or Cerner

Preferred Minimum Knwledge, Skills, Training and Abilities:

● Deep expertise experience leading and improving international patient operational workflows, including estimating, billing/collections, payer engagement, or cross-border financial processes

● Experience in managing financial operations and/or revenue cycle for programs with multiple sites of care within a matrixed organization

● Lean, Six Sigma, or Project Management Professional (PMP) certification

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