Department Support Assist Outreach

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

The Customer Service Representative will be responsible for customer service calls related to lab outreach. They will be responsible for maintaining Outreach laboratory supplies, distribution to laboratory clients, and coordinating various office tasks.

1. Answers all calls coming into the laboratory and directs the caller to the correct person or department if they are unable to service the caller.
2. Maintains laboratory supplies for Outreach Lab Customers. Orders as needed and pulls supplies for Client requests.
3. Maintains employee binders.
4. Runs and resolves various reports for multiple areas of the Laboratory.
5. Acts as the mail room distributor for the lab.
6. Makes flyers, training sheets, and additional communication materials as needed.
7. Keeps up with the employee phone list and departmental phone list.
8. Edits and corrects billing information to ensure accurate billing process
9. Communicate test results, fax reporting, process verbal orders and contact customer’s related billing or testing question.
10. Follow up with patients or customers for any samples/tests in questions

Required Education: High School diploma, GED or equivalent
Required Licensure and Certifications: None
Required Minimum Knowledge, Skills, Abilities and Training: Excellent customer service and time management skills