Scheduler Lead - Quality

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976, we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Job Summary:

Responsible for Quality Assurance and Productivity Analysis for the Scheduling Department of all locations.  Develop and implement training plans to support Scheduling Quality and Department Productivity.

Essential Responsibilities:

• Track scheduling staff productivity and provide meaningful data to leadership.
• Perform audits inclusive of, but not limited to:  Patient careslips, no show reports, assigned provider responsibilities, incoming/outgoing referrals, scheduled appointments, scheduling templates, tasks collections, recall and EPIC schedules as needed.
• Develop training plans for ongoing development as well as plans for new hires.
• Perform all onboarding duties for new hires.
• Collaborate and partake in all scheduling related meetings.
• Provide quality assurance support to all areas of scheduling when needed.
• Understand the daily functions to be able to support all areas of scheduling.
• Provide timely feedback on findings and challenges to the Scheduling Managers.

Education/Experience:

• High school diploma or equivalent
• One or more years in a medical office environment.