Director Quality

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, women’s health, and a family birth center. In 2025, we opened our new patient tower, Grand Tower, featuring a dramatically expanded Emergency Department and Family Birth Center that will increase patient comfort and privacy. 

Additionally, California Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and recently was awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. Visit here for more information.

California Hospital Medical Center shares a legacy of humankindness with Dignity Health and CommonSpirit Health, one of the nation’s largest health care systems, dedicated to providing compassionate, high-quality, and affordable patient-centered care. 

One Community. One Mission. One California 

As our Director of Quality at California Hospital Medical Center, you will lead ongoing quality improvement initiatives that include collaboration between many healthcare professionals.

Every day, you will make data-driven decisions to ensure our patients continuously receive high-quality care resulting in positive outcomes. In this cornerstone leadership role, you will analyze data and implement different strategies for performance improvements, quality outcomes, risk reduction/mitigation, patient safety, and infection control. 

To be successful in this role, you will apply your experience in clinical practice, operations, data analysis, and technology in order to build on our culture of continuous improvement. Your project management skills will ensure our teams continue moving forward with current initiatives. 

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

Benefits and offerings for this position include (plus much more!):

• Sign-on bonus.
• Relocation assistance.
• Annual performance-based bonus program.
• Annual employer contribution to retirement program (no employee contribution needed).
• Medical benefits for the employee at no payroll deduction.
• Flexible Time Away program.
• Free parking.

We are offering to qualified and experienced external candidates a sign-on bonus not to exceed 10% of salary for this position.

• Bachelor's degree in a healthcare-related field required, or five (5) years of related job or industry experience in lieu of degree.
• Minimum of five (5) years of progressive management responsibility in a health care setting, two (2) of which is related to managing an acute care organization’s Quality Improvement Program, required.
• Minimum of two (2) years of clinical, patient care experience or equivalent required.

• Current State License in a clinical field required. Five (5) years’ experience in Quality Management can be used in lieu of state license.
• Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.

Required Special Skills and Training:

• Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
  
• Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
  
• Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.
  
• Knowledge and expertise in specific performance improvement/CQI methodologies (e.g., Six Sigma, LEAN).
  
• Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).
  
• Experience with the event reporting process, root cause analyses, and event investigation/review.
  
• Experience with patient compliant/grievance investigations and prompt resolution.
  
• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
  
• Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
  
• Knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.
  
• Ability to manage collaboratively and coaches others to achieve optimal performance; delegate effectively; praise/reward. 

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