Patient Registration Specialist

As the only not-for-profit, faith-based healthcare system in the area, Dignity Health Nevada, guided by the Adrian Dominican Sisters' vision for over 70 years, continues to serve the Henderson and Las Vegas communities. The Siena Campus, a 326-bed acute care hospital opened in 2000, expanded the services of the Rose de Lima Campus to meet growing healthcare needs. St. Rose Dominican is part of Dignity Health, one of the nation’s largest healthcare systems, with over 9,000 physicians, 60,000 team members, and 400 care centers across 22 states, including hospitals, urgent care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to compassionate, high-quality care, especially for the underserved.

Position Summary: 

Employing excellent customer service skills, the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration, insurance verification, benefit analysis, and financial clearance process. Primary duties include appropriate patient identification, financially clearing patients during the pre-registration, registration, admission process and prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs.

• The Patient Registration Specialist ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered.
• In addition, the Patient Registration Specialist determines and collects the patient's financial liability and/or arranges payment plans. The Patient Registration Specialist is an information source for patients and families by explaining organization policies, patient financial responsibilities and Patient Rights and Responsibilities.
•  This position is represented by SEIU, Local 1107 and is covered by the terms and conditions of the applicable collective bargaining agreement.

Minimum:

• Minimum 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle-related role. 3 years preferred. 
• Applicable education and/or training can be used to balance a lack of experience.
• Minimum 1 year of experience in customer service, preferably in a healthcare environment.
• Thorough understanding of insurance policies and procedures.
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred ? Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-9 (10) and CPT terminology.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Excellent interpersonal, communication and customer service skills.  
• High school diploma, GED or equivalent