Scheduler Coord

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Performs clerical and administrative duties relating primarily to the daily scheduling of outpatient admissions for the assigned department. Work is conducted in accordance with established standards and procedures and requires the ability to handle multiple tasks concurrently.

Responsibilities include:

Schedules patients for department services or studies based on physician referral.

• Calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted, and a disposition is reached; records cancellations and reschedules time slot.

Answers, screens and directs telephone calls.

• Provides information in response to general inquiries from patients, visitors, staff and others.

Performs related general office/clerical support duties.

• Transfers patient data to internal forms, and faxes paperwork to Admitting for patient pre-registration.
• Assembles and processes charts for scheduled patients in accordance with established procedures.
• Types, collates and assembles documents; and photocopying/faxing reports, files, charts and related materials.
• Proofs dictated reports for missing information and returns for correction, distributes corrected copy to appropriate physician.
• Monitors/orders standard office supplies.
• Establishes, maintains and updates files, records, accounts and other information as needed to support and document office activities.
• Enters, corrects and/or batches daily charges into automated system according to established procedures; reviews reports to validate that charges are accurate for services received; ensures that inaccuracies are corrected.
• Performs related duties as required.

Education/Work Experience Requirements:

• One year of related work experience, OR any combination of experience and education that would demonstrate the capability to perform the required knowledge, skills and abilities position.
• Knowledge of medical terminology obtained through formal education or previous healthcare work experience is strongly preferred.

Job Knowledge/Abilities:

• Knowledge of modern office principles, practices, systems and equipment.
• Knowledge of, or ability to learn, medical terminology and abbreviations.
• Knowledge of, or ability to learn, established procedures relating to inpatient/outpatient admission/registration processes.
• Ability to understand and apply oral and written instructions/guidelines to produce a desired result.
• Ability to effectively organize and prioritize to concurrently handle multiple tasks.
• Ability to schedule or re-schedule appointments in an accurate and timely manner.
• Ability to demonstrate effective customer service skills and diplomacy with sometimes challenging persons and/or situations.
• Ability to read, understand and communicate in English sufficient to perform the duties of the position.
• Ability to use office equipment and automated systems/applications/software at an acceptable level.
• Ability to establish and maintain effective working relationships as required by the duties of the position.