At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.

Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.

This is a remote position.

*** Epic Professional Billing and Claims experience and/or certification required. ***

Job Summary

Responsible for Professional Billing and Claims applications and systems, from identification and implementation through optimization, maintenance, revision, and retirement, adhering to accepted standards for application development and support.

Develops high functioning teams of skilled professionals to support IT applications, including user involvement in development, testing, training and feedback. Participates in developing a governance process that is inclusive and responsive. Planning and supervision of teams to assure timely completion of assigned goals and projects. Works with multiple roles and leadership from all aspects of the business to assure that information technology services meet the needs of the business.

Job Responsibilities

• Provide leadership and oversight for team staff including goal setting, training/development, management of team schedule (on call rotations, paid-time-off, sick time, etc.), time-sheet approval, feedback, coaching and mentoring, policy and procedures, and related management functions. 
• Provide performance feedback and complete performance evaluations for Team-members. Informal performance feedback should be provided on a frequent basis, and should include feedback from fellow Team members. Feedback should be focused on recognition for achievement, and opportunities for growth. 
• Evaluate business opportunities by participating in feasibility studies, time and cost estimates, system upgrades, updates and revisions, maintaining awareness of current software capabilities and availability of new or alternate applications which may benefit the strategic direction of Centura Health. 
• Evaluate system functionality against the current business and clinical needs, to ensure that IT services remain true to business and clinical objectives. 
• Project management, including forecasting time and resources, establishing timelines and deliverables, engaging stakeholders, adhering to governance processes, guiding principles and standards, testing, user acceptance, and change control expectations while achieving goals. 
• Monitor activity and progress toward goal for all projects and issues of the teams. 
• Assess user needs through periodic onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows. 
• Plan and implement disaster recovery processes, security and integrity processes, change control processes. 
• Adhere to applicable laws and regulations; associated with system implementation and ongoing support.

• Bachelor’s degree in related field; 4 years of equivalent experience may be considered in lieu of Bachelor's degree.
• *** Epic Professional Billing and Claims experience and/or certification required. ***
• 5 years in a clinical or clinical information systems environment that included project management Knowledge of legal, managerial, and organizational principles and standards for health systems is desirable. Familiarity with Health Care systems, processes and applications preferred.
• EPIC certification for the area in which you support (in primary application) is required or required within 4 months of employment. 
• Ongoing maintenance of Epic certification(s) required.

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