Manager - Clinic

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state. CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report.  CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the regions most prestigious experts and innovative treatments and technologies.

The Clinic Manager is responsible for planning, managing and evaluating the daily operations of the assigned CHI Franciscan Health Medical Group clinic(s) in close collaboration with the Medical Director and in accordance with business objectives, internal policies/procedures and applicable regulatory requirements.  Work involves proactively monitoring a variety of elements and maintaining constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner.  

Responsible for anticipating/planning for future changes, and works collaboratively with physicians/staff and other stakeholders to assure optimal clinic productivity/patient flow, customer service and effective allocation of resources.  Work is also strongly focused on creating strong, positive and sustained inter-departmental teamwork to meet the needs of patients/providers and drive decision-making and other actions.

Identifying/implementing timely performance/process improvement opportunities; 2) monitoring/reporting clinic metrics/results; 3) collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing; 4) overseeing the resolution of complaints/service issues to facilitate positive customer experience; 5) developing/administering clinic budget; 6) coordinating clinic security, risk management, disaster readiness and facilities upkeep/maintenance activities; and 4) managing/evaluating the work of clinic staff. 

Work requires a solid understanding of both the business and clinical side of clinic administration as well as policies/standards/procedures, quality/growth objectives and familiarity with clinic patient care services and work flow.  

Bachelor’s Degree in related field and minimum of three years leadership experience; OR five years of leadership experience in the discipline, that would demonstrate attainment of the requisite job knowledge/abilities, OR Master’s degree and no experience.

We are an equal opportunity/affirmative action employer.