System Manager Quality Control and Quality Assurance

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

The System Manager of Quality Control/Quality Assurance provides the leadership and oversight to ensure the quality and consistency of the overall NRES Capital Delivery Process. The Director of QC/QA  will develop and maintain the quality control process and interface with Regional Delivery Leadership and project teams to ensure each project is delivered within NRES’ high  standards. This position will include direct management over employed inspectors and third party inspectors to ensure that ongoing oversight occurs at appropriate milestones in the installed work.  This position will also ensure that the appropriate administrative and financial controls are followed with items including: project budgets, scheduling, cash flow forecasting and management, resolution of project risks, and contingency usage.

1. Quality Assurance (QA):

Process Management: Lead the implementation of quality assurance systems, procedures, and documentation to ensure project compliance with NRES requirements. 
Training and Education: Provide training and guidance to construction teams on quality standards and procedures. 
Preventive Measures: Work with delivery teams to proactively identify and address potential risks early in the project lifecycle to prevent defects and rework. 

2. Quality Control (QC):

Inspections and Testing: Perform inspections and tests on materials, workmanship, and construction activities to verify compliance with standards and approved construction documents. 
Documentation: Maintain detailed records of inspections, tests, and any non-conformance issues. 
Non-Conformity Handling: Identify and report non-conformances, developing corrective actions, and ensuring they are implemented. 
Punch Lists: Coordinate punch lists with Design Professionals of Record for final inspections and addressing any outstanding issues before project handover. 

3. General Responsibilities:

Reviewing approved Plans, Specifications, Submittals, Delivery Receipts, Reports, Etc…: Ensure that all project documents, including plans, specifications, and submittals, and redlines are accurate and up-to-date. 
Site Inspections: Conduct regular site inspections at appropriate intervals to monitor construction progress and identify potential issues. 
Communication and Coordination: Work with design professionals, contractors, and other project stakeholders to ensure quality standards are met. 
Documentation and Record Keeping: Maintain accurate and comprehensive documentation of all QA/QC activities. 
Problem Solving: Assist in the resolution of quality-related issues and implementation of corrective actions. 

Prepare the company's QC/QA manual control and supervision of all amendments and revisions.
Oversee record keeping of quality documentation.
Oversee all internal and external project audits.
Verify Contractors’ quality program(s) are sufficient and followed by Contractors’ staff. 
Ensure bidders are aware of the QC/QA program and coordinate that these requirements are addressed with project bidders.
Attend Contractor quality process meetings.
Review and ensure ongoing education and training of QC/QA and project delivery personnel.
Monitor the disposition of all issued nonconformance reports.
Monitor the progress and effectiveness of the project quality management system. Recommend and implement improvements as necessary.
Coordinate all QC/QA activities with the site QC manager
Ensure document control for each project.

Bachelor’s degree in Construction Management, Engineering, or Architecture and/or equivalent experience required. 
Minimum (10+) years of experience in leading project controls or other quality related jobs.
Thorough working knowledge of project controls, inspection, quality, documentation,scheduling and budgets. 
Demonstrated success in quality control for the delivery of major healthcare capital projects.

Licensed CA State Inspector of Record Professional license preferred.

Required Skills and Abilities:

Knowledge of project delivery methods such as design-build, design-bid-build or others. 
Experience with Quality Assurance and Quality Control Programs, Inspections, construction processes, building and life safety codes.
Knowledge of approving authorities, OSHPD/ HCAI (for State of California) and similar regulatory agencies.
Displays expert level coordination between construction plans, specifications, submittals, and local codes.
Displays self-confidence and inspires confidence in others.
Ability to develop and run an enterprise quality control plan.
Identify construction defects, document and track resolution of defects. 
Knowledge of project documentation within a project database to ensure administrative compliance. 

Required Special Skills:

Google Office Suite
MS Project, Excel or similar
Blue Beam, Adobe Pro and/or similar

Preferred Training: 

Lean Process Improvement
Change Management
Evidence Based Design
Sustainability
Project Management Software